RETURNS & EXCHANGES
WHAT IS THE RETURN POLICY?
We accept refunds on all our pieces excluding sale or discounted items, and knickers from our intimates range (for hygiene purposes - unless faulty).
We only ask that the following requirements are met:
The item/s must be in original condition, with all tags remaining in place, including hygiene seal.
Item/s must not have been worn, washed or altered in any way.
Refunds will be issued excluding the original shipping cost and any duties incurred upon the item/s return postage.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to KARTINI for a refund are not covered or reimbursed by KARTINI.
DO I NEED TO RETURN THE WHOLE SET?
For a refund, you only need to return the piece/s for which you are seeking a refund.
HOW DO I ORGANISE A RETURN?
Simply email email@example.com and we will allocate a Returns Authorisation (RA) number for you, and give you all the details you need.
Please note we are unable to be held liable for the loss of your item/s being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
WHERE DO I SEND MY RETURN TO?
We will provide you with the full address when we allocate your Returns Authorisation number to you.
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your Returns Authorisation (RA) number within 24 hours.
We will refund you through the same method you used to pay (Paypal or credit card) within 1-2 business days of receiving your returned item.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at firstname.lastname@example.org so we can personally assist you and sort out your problem as quickly as possible.