WHAT IS THE RETURN POLICY?
We accept refunds on all our pieces, excluding sale + discounted items + knickers (unless there is a manufacturing fault).
We ask that the following requirements are met:
Items must be returned to KARTINI within 7 days of receiving your order.
The item/s must be in original condition, with all tags remaining in place, including hygiene seal (for swimwear).
Item/s must not have been worn, washed or altered in any way.
Refunds will be issued excluding the original shipping cost, and will be issued upon receipt of the returned item.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to KARTINI for refund are not covered or reimbursed by KARTINI unless the item has a manufacturing fault.
DO I NEED TO RETURN THE WHOLE SET (UNDERWEAR OR INTIMATES)?
You only need to return the piece/s for which you are seeking a refund.
HOW DO I ORGANISE A RETURN?
Simply email info@kartinithelabel.com.au with your order details, and we will give you all the details you need.
Please note we are unable to be held liable for the loss of your item/s being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
WHERE DO I SEND MY RETURN TO?
We will provide you with the full address when we reply to your email regarding your return request.
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
We try to process returns as quickly as possible. If you are initiating a return, we try our best to reply to your initial request within 24 hours.
We will refund you through the same method you used to pay (Paypal or credit card) within 1-2 business days of receiving your returned item.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at info@kartinithelabel.com.au so we can personally assist you and sort out your problem as quickly as possible.